TritonCX and CX-AI Platform Terms

Effective date: October 28, 2026

These terms add to the SIBERNETICS L.L.C. Terms of Service (https://siberneticsllc.net/terms-of-service/). They apply to Customers who use TritonCX or CX-AI (“the Platform”) to message End Users, including over WhatsApp.

1. The service. The Platform lets a Customer connect messaging channels and handle conversations with AI agents and human agents. These channels include WhatsApp numbers owned by the Customer’s own Meta business.
2. Meta and WhatsApp terms.

• A Customer using WhatsApp must accept and follow:
• the WhatsApp Business Terms of Service;
• the WhatsApp Business Messaging Policy;
• the WhatsApp Commerce Policy;
• the Meta terms that apply.
• The Customer owns its WhatsApp Business Account and phone numbers, and its relationship with Meta, including Meta’s billing for conversations.

1. Consent and opt-in.

• The Customer must obtain any opt-in that the law or WhatsApp policy requires before messaging an End User.
• The Customer must honour opt-out requests.
• The Customer must send business-initiated messages only through approved templates.

1. Acceptable use. The Customer must not use the Platform to send:

• spam;
• unlawful, deceptive or harmful content;
• content that WhatsApp prohibits.

SIBERNETICS L.L.C. may suspend a channel that puts the Platform or the Customer’s number at risk.

1. AI agents. The Customer is responsible for how it configures AI agents and for the information they give End Users. The Customer must make sure End Users can reach a human when the law or WhatsApp policy requires it.
2. Data. SIBERNETICS L.L.C. processes End User data on the Customer’s behalf, as described in the TritonCX and CX-AI Platform Privacy Notice.
3. Disconnecting. The Customer may disconnect a number at any time. SIBERNETICS L.L.C. removes its access to that number when it is disconnected.
4. Governing law. The laws of the State of Maryland, USA, as in the main Terms of Service.